CUSTOMER CARE AGENT

Welcome to the Noritz Job Opportunity postings. Noritz is a fast growing company with exciting opportunities for employment. We are headquartered in California and have a branch office in Atlanta.

CUSTOMER CARE AGENT

Remote

Noritz is hiring a Customer Care Agent to work remotely in our Customer Care department. The ideal candidate for this position is someone with great customer service skills who works great individually and on a team. The Customer Care Agent is responsible for troubleshooting the Company’s products and diagnosing the customer’s needs, recommending steps to resolutions while entering and maintaining customer and product data on our databases.

Work Schedule: Monday – Friday 9:00 am-6:00 pm PST or Monday-Friday 8:00 am-5:00 pm PST

ESSENTIAL DUTIES

• Answer inbound calls regarding troubleshooting, warranty, and general information.
• Expedites resolution by processing warranty parts or coordinating and guiding service as needed.
• Records all phone calls in the CRM database while continually updating CRM records with accurate information.
• Respond to callbacks, email, and chat inquiries
• Maintains good communication with supervisors, colleagues, and customers
• Any or all duties assigned by management

COMPETENCIES

• Customer-focused – Putting our customers’ satisfaction first; maintaining effective customer relations and service programs
• Innovative-Thinks creatively and “outside the box” to create unique and new ideas for improved processes, procedures, or product improvements.
• Strong Customer Service skills – Strong written and oral communication. Ability to interact with customers from problem to resolution.
• Ability to multitask
• Resourceful – Researching and finding solutions to issues

QUALIFICATIONS

• High School Diploma or general education degree (G.E.D.)
• At least 1 year of customer service experience and/or phone support-related experience
• Spanish bilingual in a PLUS